Checking a stalled connection
If IM7 Game stays on a loading screen, separate connection checks from account changes. A browser test and a look at any displayed error can help establish whether the problem affects the whole phone or only the app. This guide keeps troubleshooting focused on observable symptoms.
Find the boundary of the connection problem
Check whether an ordinary browser page loads on the same phone and connection. Then note whether IM7 Game stops before login, after login or within one section. A browser test can reveal a broad connection problem, but it does not prove the app service is available. Record any displayed message and retry according to the service guidance instead of repeatedly downloading the package.
IM7 Game checklist
Avoid repeated downloads while a connection is unstable. Note whether the issue occurs before login, after login or when opening a particular screen.
Should I reinstall when a loading screen stops?
Not as the first assumption. Reinstallation does not repair every network or service problem and may complicate local settings. Collect the failed stage and message first, then use those details to choose between connection checks and an installation review.
Related reading: KK Game Support Checklist & Error Reports.
